If you are not satisfied for any reason with your Fidelis Models product, notify us immediately and return the unopened model kit (in the original packaging) postmarked within thirty (30) days after receiving your product for a full refund of purchase price. Customer pays for return shipping. We do not refund your original shipping fees. Items that have been opened, or used in any way, are subject to a 50% of original price restocking fee. For orders paid by credit card, refunds will be placed on the original credit card.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
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Free shipping on orders $75 or more within USA by USPS Priority Mail with free $50 insurance. International shipping by US Postal 1st Class Mail.
We provide unique small scale military model products for the model builder, railroader, and wargaming hobbyist. If you aren't satisfied, products may be returned unopened within 30 days for refund.
Store owned and run by fellow small scale military model hobbyists to provide unique products and personal service
Secure payments with multiple options
Payments accepted by all major credit cards, PayPal, Apple Pay, Amazon Payments, Google Pay, Venmo, and Check/Money Order
My order arrived in great shape and everything looked great
Fidelis Models is AWESOME! Love the new site!
Thank you! Love my new model.
Finished my collection perfectly, thank you for the fast service.
I received my order for the 1/87 … decals today in good condition. Thank you for the quick response to my order. Your service was fantastic! I look forward to ordering from you again.
Received right on time. THANK YOU I will definitely make another order in the future.
I received this my order today and I was impressed at the speed in which it arrived. Thanks for the excellent service.
Thank you for your marvelous handling of my problem. Excellent first class customer service.
Thank you for my order and the other ones I have gotten from you. They are always fast, packaged well and what I ordered ! You folks do a great job and just wanted to say so!
You guys are great. Keep up the great work!
Dealing with your company went as great as usual. Thank you!
WOW! the detail on the Arsenal M Models are great. I will be placing another order soon.