We recognize that our customers are concerned about the manner in which we collect personal information when you visit our web site, and how we safeguard and use this information. We are committed to collecting only the information that you want us to have and using this information only in the manner permitted by you.
Do not sell my Personal Information - Read more...
What information we collect
Personally identifiable information:
We only collect personally identifiable information about you that you agree to provide. Personally identifiable information is any information that can identify you as a specific individual, such as your name, address, phone or fax number or email address.
We collect personally identifiable information when you:
- Make a purchase
- Complete a questionnaire
- Send us an email inquiry
In addition, when you make a purchase, your credit card information will be provided to PayPal (our credit card processing vendor) in order to process the transaction.
Cookies: A cookie is a small piece of code that a Web site transfers to an individual’s hard drive. A cookie contains a unique identifier that allows us to better understand your usage of our web site and allows you to move about the site without having to re-enter registration information that you have already provided. Cookies are not linked to any personally identifiable information.
If you simply want to browse, you do not have to accept cookies from our web site. However, if you wish to log in as a customer, or to purchase products, you must accept cookies. You can set your browser to not accept cookies. See your browser’s documentation for information on disabling cookies.
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
Computer information: We collect certain technical information from your computer each time you request a page during a visit to our web site. This information is provided by your computer’s Web browser and may include your IP address, operating system, Web browser software, screen resolution and referrer Web site. This information, which is stored in log files, is not linked to personally identifiable information gathered elsewhere on our site.
How we use your information.
Personally identifiable information:
When you register to become a returning customer on our web site, we use the information you provide to create your member account. When you purchase a product we use the information you provide to complete the purchase, and to bill your credit card through PayPal. Unless you instruct otherwise, we use your email address to send you email about your purchase (shipping notificatons) and to followup later. Your email address will be used to send you periodic announcements and other hobby related information. We use your phone or fax number, or your email address or mailing address, when we respond to your questions, contact you for feedback or to give you information on our products or services, or contact you about billing, customer support or other administrative matters. We may use your demographic information for targeted promotion and advertising.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by online service providers in order to (for example) make their websites or services work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner or service provider are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website or service you are using (such as advertising, interactive content and analytics). The third parties that set these third party cookies can recognise your computer both when it visits the website or service in question and also when it visits certain other websites or services.
Cookies served through our Websites
The specific types of first and third party cookies served through our Websites and the purposes they perform are described in further detail below:
Essential Website Cookies
These cookies are strictly necessary to provide you with services available through our websites and to use some of its features, such as access to secure areas. Because these cookies are strictly necessary to deliver the websites, you cannot refuse them without impacting how our websites function. You can block or delete them by changing your browser settings, as described under the heading "How can I control cookies?" in the Cookie Statement.
Google Analytics gathers information allowing us to understand interactions with our
These cookies help Twitter improve and understand how people use their services, including Twitter buttons and widgets, and Twitter Ads.
Advertising (Targeting) Cookies
These cookies are used to make advertising messages more relevant to you and your interests. They also perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements that are based on your interests. For further information, see the section of the Cookie Statement entitled "Targeted online advertising".
Other tracking technologies
We and our third party partners may use other, similar technologies from time to time, like web beacons, pixels (or “clear gifs”) and other tracking technologies. These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Websites or, in the case of web beacons, opened an e-mail that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our Websites to another, to deliver or communicate with cookies, to understand whether you have come to our Websites from an online advertisement displayed on a third-party website, to serve targeted advertisements to you and others like you, to improve site performance, and to measure the success of marketing campaigns. While you may not have the ability to specifically reject or disable these tracking technologies, in many instances, these technologies are reliant on cookies to function properly; accordingly, in those instances, declining cookies will impair functioning of these technologies.
Targeted online advertising
We have engaged one or more third party service providers to track and analyse both individualized usage and volume statistical information from interactions with our Websites. We also partner with one or more third parties (such as advertisers and ad networks) to display advertising on our Websites and/or to manage and serve advertising on other sites.
Cookies served through the Services
User email campaigns
We automatically place single pixel gifs, also known as web beacons, in every email sent by our users. These are tiny graphic files that contain unique identifiers that enable us and our users to recognize when their subscribers have opened an email or clicked certain links. These technologies record each subscribers email address,
IP address, date, and time associated with each open and click for a campaign. We use this data to create reports for our users about how an email campaign performed and what actions subscribers took.
Mail Chimp email automation
Google remarketing ads: Google remarketing ads feature (also known as web retargeting ads) allows us to create and manage advertisements on the Google Display Network. MailChimp installs a Google tracking pixel on our Site through the Snippet. The Snippet also allows our Site to set a MailChimp cookie that will recognize Site visitors via ads placed with the Google remarketing ads feature. These technologies facilitate the placement of advertising campaigns on the Google Display Network and enable MailChimp to provide reporting to us about the performance of these advertising campaigns. To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?” Alternatively, please click on the relevant opt-out link here: https://www.google.com/settings/ads/plugin
Facebook ads: Facebook ads feature allows us to display ads to our subscribers and others within the Facebook platform. When we use this feature, MailChimp installs a Facebook tracking pixel on that user’s Site through the Snippet. The Snippet also allows that user’s Site to set a MailChimp cookie that will recognize Site visitors via ads placed with the Facebook ads feature. These tracking technologies facilitate the placement of advertising campaigns on the Facebook platform and enable MailChimp to provide reporting to our us about the performance of these advertising campaigns. Facebook does not provide an opt-out link for its cookies. For more information about Facebook cookies, please click here: https://www.facebook.com/policies/cookies/ To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”
Product retargeting emails: The product retargeting emails feature allows us to promote new items or best sellers to our subscribers. When a subscriber clicks a link within a product retargeting email, our Site drops a MailChimp cookie on that subscriber’s device that is placed through the Snippet. This cookie allows MailChimp to track attribution rates and browser activity and provide reporting to us regarding the success of their product retargeting emails. To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”
Mail Chimp Landing Pages
If we elect to use the MailChimp feature known as “Landing Pages,” the use of that feature will permit additional cookies or tracking technologies to be employed by us. We may set cookies on the device of any visitors to those pages. MailChimp installs the Snippet on our Landing Page to facilitate the deployment of the cookie(s) selected by us. Subscribers should review the relevant user’s privacy notice and cookie disclosures for further information about the specific types of cookies and other tracking technologies used on any Landing Page.
How can I control cookies?
You have the right to decide whether to accept or reject cookies.
Website Cookie Preference Tool: You can exercise preferences about what cookies are served on our Websites by visiting our cookie settings preference center, available here: Privacy Settings. You can also exercise your Website cookie preferences by visiting the TRUSTe preference center by clicking this link: http://preferences-mgr.truste.com/.
Disabling Most Interest Based Advertising: Most advertising networks offer you a way to opt out of Interest Based Advertising. If you would like to find out more information, please visit:
Mobile Advertising: You can opt out of having your mobile advertising identifiers used for certain types of Interest Based Advertising, including those performed by us, by accessing the settings in your Apple or Android mobile device and following the most recent published instructions. If you opt out, we will remove all data about you and no further data collection or tracking will occur. The random ID we (or our third party partners) had previously assigned to you will also be removed. This means that if at a later stage, you decide to opt-in, we will not be able to continue and track you using the same ID as before, and you will for all practical purposes be a new user to our system.
Do Not Track: Some Internet browsers - like Internet Explorer, Firefox, and Safari - include the ability to transmit “Do Not Track” or “DNT” signals. Since uniform standards for “DNT” signals have not been adopted, our Websites do not currently process or respond to “DNT” signals. To learn more about “DNT”, please visit All About Do Not Track.
What choices you have about how your personally identifiable information is used.
At any time, you may contact us by phone or email to opt out of receiving communications from us about promotions and products. Each email or other communication that we send to you includes instructions on how to unsubscribe from receiving further communications. You may also withdraw your consent to use your personal information at any time (subject to legal or contractual requirements); however, we will then be unable to advise you of new products.
How we share your personally identifiable information.
We will not sell your personally identifiable information, except in connection with a sale of our business (see Sale of Business below).
With service providers and partners:
We may employ other companies or individuals to perform functions on our behalf, for example shipping orders, credit card processing, or providing other services. These companies may use personally identifiable information to perform their functions, but not for any other purpose.
Sale of Business:
We may transfer your personally identifiable information to a third party in connection with a sale, merger or other disposition (whether of assets, stock or otherwise) of our business.
We may be required to disclose certain personally identifiable information from time to time to comply with a court order, subpoena, search warrant or other legal process. We may disclose this information to governmental and regulatory authorities without legal process in the event of a national emergency. We may reveal your identity if we believe that you are violating any rights or property of ourselves or others.
How long we keep your information:
We will destroy your personally identifiable information once we no longer use it for the purpose for which it was collected.
How you can access and change your information:
You can correct or update your information by contacting us at email@example.com or by calling (858) 679-9001.
We use Secure Socket Layer (SSL) protocol to protect your data and secure your transactions when you purchase products from us. We operate secure data networks protected by industry standard firewall and password protection, and we have security measures in place to attempt to protect against the loss, misuse or alteration of your user data. Only certain employees have access to the information you provide us.
What to do if you have a complaint about our privacy practices
If you believe that we have dealt with your personally identifiable information improperly, you may file a complaint by contacting us at firstname.lastname@example.org or by calling (858) 679-9001. We will investigate your complaint, notify you of the outcome and inform you of any relevant steps taken.
Collections and Use
We may collect the following personal information:
Contact information, such as name, email address, mailing address, phone number;
Billing information, such as credit or debit card number and billing address;
Unique identifiers, such as user name, account number, and password;
Preferences information you provide, such as product or content interests, or communication or marketing preferences;
Usage activity about how you interact with us, such as purchase history, what content you viewed, and which areas of our Websites you visited;
Information about your business, such as company name, company size, and business type; and
Demographic information, such as household income, age, education, gender, interests, and zip code.
We, or our vendor partners, also automatically gather information about your computer, such as your IP address, your device type and its physical location (determined by satellite, WiFi signals, cell phone towers, etc.), browser type, referring/exit pages, and operating system.
We may also receive your personal information from other sources, such as public databases, joint marketing partners, social media platforms and other third parties.
We use this information to:
Fulfill your order
Send you an order confirmation
Send you a shipping confirmation and tracking
Send notices of updates to our policies, terms and conditions, and other administrative communications.
Assess your needs to determine suitable products or services
Send you product or service information
Send product updates
Respond to customer service requests
Administer your account
Send you a newsletter
Send you marketing communications
Conduct research and analysis
Respond to your questions and concerns
Display content based upon your interests
Disclosure to Third Parties
We may provide your personal information to companies that provide services to help us with our business activities, such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may disclose your personal information
As required by law, such as to comply with a subpoena, or similar legal process;
When we believe, in good faith, that disclosure is necessary to protect our rights, enforce our terms and conditions, protect your safety or the safety of others, investigate fraud, or respond to a government request;
If Fidelis Models is involved in a merger, acquisition, or sale of all or a portion of its assets; and
To any other third party, with your prior consent to do so.
Third Party Services
We are not responsible for any third party's collection, use, or disclosure of your information, or the privacy and security policies or practices of any third parties, including any third party operating any website or service to which our Websites or services may link. Such third party websites or services may include third party organizations such as website hosting providers, email marketing providers, eCommerce software providers, payment platform providers, social media platform providers, operating system providers, browsers, wireless services providers, and device manufacturers. The inclusion of a link on our Websites does not imply endorsement of the linked site or service by us or by our affiliates.
We, or a third party contracted by us, may use technologies such as cookies or scripts to gather information about how you and others interact with our websites, and which products and services may be of interest to you. For example, we will know how many users access specific areas or features and which links or ads they clicked on. We use this aggregated information to understand and optimize how our websites are used, improve our marketing efforts, and provide content and features that are of interest to you.
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure and so we cannot guarantee its absolute security. Therefore, please do not email unencrypted credit card information to us. We also ask that you not send or disclose to us, through our services or otherwise, any other sensitive personal information, such as social security numbers, information related to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, biometric data (for the purpose of uniquely identifying a natural person), data concerning health or a natural person's sex life or sexual orientation, or criminal background.
We provide different means for you to place an order and submit a payment. If you use our website and shopping cart, the transmission of sensitive information collected on our order form is encrypted. If you choose to use a third party checkout option to pay for your order, its privacy statement and security practices will apply to your information. We offer several different third party vendor options for online payment. We encourage you to read those vendors privacy statements before providing your information. You may also pay using a check by mail. You may also place your order by telephone or by mail.
We will retain your information for as long as your account is active, or as needed to provide you services. If you wish to cancel your account, or request that we no longer use your information to provide you services, contact us at email@example.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Our websites and services are not directed to, and we do not knowingly collect personal information from, individuals under the age of sixteen (16).
We may store or process your personal information in any country in which we have facilities or engage service providers, and by using our websites, social media pages, or services, you consent to transfer of that information to countries outside your country of residence, including the United States, which may have different data protection rules.
Correcting, Updating, and Removing Your Personal Information
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in those emails, or you can contact us at firstname.lastname@example.org. Please note, if you opt-out of receiving our newsletter or marketing emails, you may still receive important administrative communications from us, as long as your account is active, or as needed to provide you services.
To review and update your personal information to ensure it is accurate, or to restrict or request deletion of personal information you have provided to us, please contact us at email@example.com. For security purposes, we will only respond to such requests regarding personal information in our database that is associated with the email address you used to send your request, and additional information may be required to verify your identity before doing so.
Please note, we will retain your personal information for as long as your account is active, or as needed to provide you services, including use of our websites and social media pages. If you wish to cancel your account, or request that we no longer use your personal information to provide you services, contact us at firstname.lastname@example.org. Following cancellation of your account or processing of your request for us to discontinue providing services to you, we will only retain and use your information as necessary for recordkeeping purposes, and to comply with our legal obligations, resolve disputes, and enforce our agreements.
P.O. Box 1021
Poway, CA 92074